Effective Date: 12/27/24
At SoulCircle, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the types of information we collect, how it is used, shared, and protected, and your rights regarding your data. By using the SoulCircle app or related services, you agree to the practices described in this policy.
When you use SoulCircle, we collect various types of information to provide and improve our services. This includes:
Personal Information: We may collect your name, email address, phone number, emergency contacts, and any other information you choose to provide when creating an account or updating your profile.
Device and Usage Information: We collect data about the device you use to access SoulCircle, including your device type, operating system, browser type, IP address, and mobile network information. We also gather information about your interactions with the app, such as the features you use, the time you spend on the app, and your navigation patterns.
Location Data: With your explicit consent, we may collect and process your geo-location data to provide features such as safety check-ins, location-sharing with loved ones, and emergency notifications.
Communication Data: We retain messages you send within the app, including safety alerts, notifications, and any responses from emergency contacts or community members.
Voluntary Data: This includes information you provide in surveys, feedback forms, or other interactions with SoulCircle.
We use the information we collect to deliver, maintain, and enhance our services. Specifically, this includes:
We do not sell your personal information. However, we may share your data under the following circumstances:
With Your Consent: Your location and safety status may be shared with individuals you designate as emergency contacts. You have control over these settings and can revoke access at any time.
With Service Providers: We work with third-party providers for services such as hosting, analytics, push notifications, and customer support. These providers are contractually obligated to protect your information and use it solely for the purposes specified by SoulCircle.
For Legal Compliance: We may disclose your information if required to do so by law or if we believe such action is necessary to protect the rights, property, or safety of SoulCircle, our users, or others.
In Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any changes in ownership or use of your data.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you choose to delete your account, your personal information will be removed from our active systems, though we may retain anonymized data for research and analytics purposes.
You have the following rights concerning your personal information:
Access and Correction: You can access and update your personal information at any time through the app settings or by contacting us directly.
Data Portability: You can request a copy of the personal information we hold about you in a portable format.
Data Deletion: You have the right to delete your account and associated data. Upon deletion, we will remove your information from our active databases, though residual data may remain in backups for alimited time.
Opt-Out Options: You can opt out of non-essential communications and disable certain features such as location tracking through the app settings.
To exercise these rights, please contact us at support@soulcircle.com.
We prioritize the security of your personal information and employ a variety of measures to protect it, including:
SoulCircle may use cookies and similar technologies to enhance your experience, analyze app performance, and provide personalized content. You can manage your cookie preferences through your device settings or browser.
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or within the app. The updated policy will include a revised effective date.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thank you for trusting SoulCircle. Your privacy and safety are our top priorities.